Refund policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@AdamandAlice.co.uk.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@AdamandAlice.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@AdamandAlice.co.uk.
Return Policy
At Adam and Alice London, we are committed to ensuring our customers are satisfied with their purchases. As our order fulfillment and shipping services are provided through Amazon, our return policies and procedures align closely with Amazon’s standard return policy guidelines.
Return Eligibility
- Most
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@AdamandAlice.co.uk.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@AdamandAlice.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
items purchased from our store can be returned within 30 days of delivery, provided they are in their original condition, unused, unaltered, and with all original packaging, tags, and accessories included.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@AdamandAlice.co.uk. - Certain products (such as perishable goods, customized or personalized items, gift cards, and downloadable digital products) may not be eligible for returns. Please refer to the specific product listing or contact our customer service team if you have questions regarding eligibility.
Initiating a Return
- Contact Customer Service: Begin by reaching out to our customer service team at [contact email or phone number]. Please include your order number and a detailed reason for the return.
- Receive Return Instructions: We will provide return authorization and instructions, which may involve using Amazon’s return portal or following a link to initiate the return process.
- Print Your Return Label: Once your return is authorized, you will receive a prepaid shipping label and any necessary documentation.
- Ship the Item Back: Package the item securely and drop it off with the carrier as indicated in the return instructions.
Refunds and Processing Times
- Refund Type: Refunds are issued to the original payment method used at checkout.
- Processing Time: Once your returned item is received and inspected at the Amazon fulfillment center, it generally takes 3–5 business days to process the refund. You will receive an email confirmation once the refund is completed.
- Partial Refunds: If the returned product is damaged, shows signs of use beyond basic inspection, or is missing parts, you may receive a partial refund as determined by Amazon’s guidelines.
Exchanges
If you need to exchange an item, we recommend initiating a return for a refund and then placing a new order for the desired product. At this time, we do not directly process product exchanges.
Defective or Damaged Items
If you receive a defective or damaged product, please contact our customer service team immediately. We will work with Amazon’s fulfillment service to arrange a replacement or a full refund as quickly as possible.
Policy Updates
We reserve the right to update or modify this return policy at any time to remain in compliance with Amazon’s policies and to ensure the best possible experience for our customers. For the most up-to-date information, please revisit this policy or contact our support team.
Contact Us
For any questions regarding returns or refunds, feel free to reach out to us at:
- Email: info@AdamandAlice.co.uk
